Legal
Privacy
This is a static site. It is easier to describe what it does not do.
What this website collects
Very little. There are no advertising pixels, no cookies, no embedded fonts or scripts loaded from other companies, and no forms. Every file the page needs is served from this domain.
The host that serves the site keeps ordinary server logs, which include IP addresses and requested URLs, for security and troubleshooting. We do not connect those logs to anything else.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
What we collect when you contact us
When you call (904) 822-9883, we keep what you tell us — your name, how to reach you, the address of the appliance and what it is doing — for as long as we need it to carry out and warrant the repair. We do not sell it, rent it, or hand it to anyone who is not part of completing your job.
Parts suppliers
Ordering a part sometimes means giving a supplier a delivery address and your appliance's model and serial number. That is the extent of what leaves this business, and only when a part is actually on order.
Changes
If this policy changes, the new version replaces this page. There is no mailing list to notify, because there is no mailing list.
Trademarks
The affiliation statement is printed in full in the footer of this page and of every other page on this site.
The rest of the small print
The terms a repair is actually carried out under — estimates, approval, access, payment and the limits on what we are responsible for — are on the terms of service page.