Questions
Answers before you call
The things people ask on the phone, written down once. Flat $129 diagnostic, credited toward the repair when you approve the work.
Money
What the visit costs, what happens to that fee, and what is covered afterwards.
- What does the first visit cost?
- A flat $129 diagnostic. It covers the visit and the diagnosis, and it is credited toward the repair if you approve the work. You get a written estimate before anything is opened up, so the decision is yours with the numbers in front of you.
- What is covered after the repair?
- 90 days on labour and 365 days on parts. Parts are genuine OEM, ordered against the model and serial plate on your own unit rather than a generic cross-reference, because the wrong-but-similar part is the most common reason a repair comes back.
Booking a visit
When we work, and what happens between the call and the van arriving.
- When can you come out?
- Monday to Friday 8:00am to 6:00pm and Saturday 9:00am to 4:00pm. We do not run an overnight or emergency service, and we would rather say so than promise a van at midnight that never arrives.
What we take on
One manufacturer, one kind of appliance, and a working radius with an edge to it.
- Do you work on other brands?
- No. Sub-Zero refrigeration only — built-in and integrated cabinets, columns, undercounter units, wine storage, ice machines and outdoor refrigeration. Working on one manufacturer is how a small shop stays genuinely useful on it.
- How far do you travel?
- Ponte Vedra Beach is the base, and the van covers roughly forty miles from it — Nocatee, the beaches, St. Augustine and across to Mandarin, San Marco and Deerwood. If you are near the edge of that, call and ask.
Independence and credentials
Who we are not connected to, and which EPA credential is genuinely held.
- Are you affiliated with Sub-Zero?
- No. Marsh Tide Appliance Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Sub-Zero or its parent company. We work on Sub-Zero appliances exclusively, we fit genuine OEM parts, and we identify the brand only to say which appliances we service.
- Who handles the refrigerant?
- Sealed-system work is carried out by EPA Section 608 certified technicians. That certification covers the safe recovery and handling of refrigerant, it is genuinely held, and it is a legal requirement for the work rather than a marketing badge.
If the question is about your own cabinet — a temperature, a noise, a sheet of ice in a place there should not be one — describe it on the phone rather than looking for it here. Ten minutes of symptoms usually narrows the fault before anybody is in the van.